Help

How can we help?

Short answers to the questions we hear most. Can’t find yours? Write to us in the app — Settings → Help → “Contact support” — or send us a message on the contact page.

Getting started

What is Engaz?

Engaz is an independent messaging network running on its own servers, with two apps: Engaz Messenger for people and Engaz Business for businesses. It has chats, calls, meetings, groups, channels, status and business tools.

Can I message people who use other messaging apps?

No. Engaz is an independent network that doesn’t connect to any other messaging app, so you message people who have an Engaz account. Invite friends with your profile link or your QR code.

How do I create an account?

Install the app, enter your phone number, then the verification code you receive. Then choose your name and photo, and a username if you like.

What’s the difference between Engaz Messenger and Engaz Business?

Engaz Messenger is for personal accounts. Engaz Business is for businesses, with a business profile, Services, orders, the team inbox, quick replies and campaigns. Both are on the same network and message each other directly.

Privacy and security

Are my messages encrypted?

One-to-one chats between personal accounts are end-to-end encrypted by default when every device of both people runs the latest version of the app. The chat shows it at the top, and the Engaz server can’t read it.

Business chats stay readable for the business’s tools and team, and either side can turn on “Full encryption” for one. Private groups of up to 64 members are end-to-end encrypted too; large and public groups and channels stay readable to the server. Details

How do I check that my chat is protected?

Tap the encryption notice at the top of the chat, then “Security code”, and compare it with your friend or scan the QR code on their phone. If it matches, nobody is in between.

Can other people see my phone number?

You choose: Settings → Privacy → Phone number. You can talk with a @username without showing your number, and hide your last seen, photo and read receipts.

Someone suspicious messaged me. What should I do?

Don’t send them codes or money. Press and hold their message or open their profile, and choose “Block and report”. Our team reviews the report, and the account may be labelled “Scam” to warn others.

Can parents read their teen’s messages?

No. With Parental controls the parent sets the teen account’s privacy settings, but can’t read messages or see calls and chats. Strangers can’t message the teen unless the teen starts the chat.

Devices

When is Engaz coming to iPhone?

The iPhone app is coming soon to the App Store. Until then, open Engaz on the web in your iPhone’s browser and sign in with your phone number.

How do I install Engaz on Android?

On the download page, download the file and open it, allow installs from this source if your phone asks, then tap “Install”. To update, install the newer version over the old one; your chats stay.

Can I use Engaz on my computer?

Yes: open Engaz on the web and scan the QR code with your phone (Settings → Account → Devices → “Link a device”). It has chats, calls, meetings and screen sharing. A desktop app is coming soon.

Can I use my account on several devices, or several accounts on one device?

Yes to both. Link more devices to your account and manage them in Settings → Account → Devices. Add up to 5 accounts in the same app and switch between them in Settings → Accounts.

Engaz Business

How do I turn my account into a business account?

In Settings → Account → “Account type”, or choose “Open as a business” the first time you open the app. Then complete your business profile: name, category, opening hours and location.

Can my employees answer customers?

Yes, with the team inbox: each employee signs in to the business account from their own device with the permissions you set, and you assign chats to them. Sensitive things such as security and money stay with the owner.

How do I get the “verified account” badge?

From the Business tab → “Verification”, send your request with what it asks for. Our team reviews it, and the badge appears next to your business name once approved.

Are the AI features available?

Not yet. The assistant, the business agent, chat summaries and suggested replies are coming soon, and will appear in the app when they’re switched on.

Your account

How do I protect my account from being stolen?

Turn on two-step verification in Settings → Security, and never share your verification code with anyone — not even someone who says they’re from Engaz. Check the devices signed in to your account from time to time.

I lost my phone. What do I do?

Open the freeze page in any browser, enter your number and the code it receives: every session ends and the account stops until you unfreeze it with your number.

How do I export my data or delete my account?

In Settings → Account: “Request account info” to export, and “Delete account” to delete it for good with your messages and files. What we keep, and for how long, is in the privacy policy.

Didn’t find your answer?

Write to us in the app — Settings → Help → “Contact support” — or on the contact page. To report a security issue, use our responsible disclosure page.

Contact us