Business profile
Your business name, categories and description, cover and logo, opening hours for every day, address on the map, e-mail and website.
Engaz Business
Your customers are in the chat — so is your business
An app for businesses on the Engaz network: it introduces you to customers, shows your services and prices, takes orders, assigns chats to your team and saves you from typing the same answers.
In the Android app choose “Open as a business”, or switch in Settings → Account → “Account type”.
Tools that work from day one
Everything a business needs to serve customers in chat
Services
Your products and services with photos and prices, in collections you share in chat. Reviews from real buyers, and import from a CSV file or your online store.
Orders and bookings
Customers add to the cart and order inside the chat, and you update the order until it’s delivered. Customers can also book appointments themselves.
Payments in chat Soon
Payment requests and payment links through an online payment gateway. Available in test mode only for now — no real money moves.
Team inbox
Employees sign in to the business account from their own devices with the permissions you set; chats are assigned to them, with notes on every customer.
Quick replies and labels
Type / to bring up your saved replies, and label chats with colours to see each label on its own.
Automatic messages
A greeting for new customers, an away message outside business hours, keyword replies, and a Picture menu above the message box.
Campaigns
A message each customer receives on their own, targeted by label, orders and engagement — with “Stop messages from this business” for every customer.
Statistics
Messages sent, delivered and read, the reach of your campaigns, and exports.
“Verified account” badge
Request verification in the app; after our team reviews it, the badge appears next to your name so customers know it’s really you.
A link, a QR code and a website button
A short link to your page with a ready message, a QR code for your shop, a chat button for your website, and a listing in the business directory.
AI agent Soon
An assistant that suggests replies, summarises chats and answers your customers for you from your business info and services.
Team inbox
A whole team behind the one account your customers know
Each employee signs in to the business account from their own device and sees only the chats you give them.
- Assign chats to employees, and see who handles each customer
- Rights per employee: assigning, statistics, services, settings
- Sensitive things stay with the owner: money, security and developer tools
- Internal notes on a customer that the customer never sees
Orders and quick replies
From question to order, in the same chat
The customer sees a service and orders it; you answer with one word and follow the order until it’s delivered.
- An order card with the items, the total and its status
- Saved replies that appear when you type
/ - “My card” and “Business hours” in a message with one tap
- A review request once the order is complete
For organisations and teams
Everyday tools for teams at work
Cards you send in a group that gather everyone’s answers in one place, and a web portal to manage your organisation.
Announcements with “Seen”
Know who read the important announcement, and who hasn’t.
Tasks and checklists
Assign a task with a due date and status to one person or more.
Check-in
Attendance with location and a photo for field teams.
Surveys and reports
Multi-question surveys with exportable results, and an admin portal for staff and groups.
The Business API
Connect Engaz to your systems
Send order and delivery messages from your system, receive events by webhook, send verification codes to your customers’ Engaz accounts, and add “Sign in with Engaz” to your website.